Business Savvy Site-Based Teams
See what we realized at ARGOS, UK:
We understand the importance of Site-Based Teams (SBTs) as the boots on the ground, eyes, and ears for Original Equipment Manufacturers (OEMs) and Service firms at the client's location. SBTs are integral in maintaining and operating the installed base, ensuring the fulfillment of contractual KPIs, such as uptime and availability, while safeguarding the forecasted profit margins of the contract.
Through our extensive experience collaborating with SBTs worldwide, we have discovered significant value not only for the client but also for OEMs, Service firms, and employees. When SBTs gain deeper insights into the client’s strategic objectives, they become more than just service providers – they become trusted business partners. This shift fosters long-lasting, sustainable commercial opportunities that benefit everyone involved.
KEY BENEFITS ARE:
Increased Delivered Client Value:
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Enhanced installation performance
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Improved overall site performance
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Stronger client communication, evolving into a true business partnership
Improved Short-Term Financial Performance:
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Optimized existing contracts
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Avoidance of penalties by meeting improvement targets
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Reduced spare-part costs
Improved Long-Term Financial Performance:
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Renewed contracts with better margins
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Seamless contract renewals with no additional sales effort
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Stronger customer relationships, positioning the OEM/Service firm as the preferred supplier for new locations
Additional, Less Tangible Benefits:
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Re-engagement of location-based teams, leveraging employee intelligence and resourcefulness
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Reduced hiring and onboarding costs
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Enhanced communication between teams and headquarters
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Boosted employee engagement, reduced absenteeism
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Promoted professional and personal growth for employees
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Increased awareness of individual contributions to the broader organizational goals